Shipping & Return Policy

SHIPPING & DELIVERY

Orders will be processed within 48 to 72 business hours after which you will receive a confirmation email with updated tracking information. Please allow 3 to 5 business days for package to be delivered.

IN-STORE PICKUP

Orders placed before 5 p.m. Monday through Saturday may be picked up on the same day. Orders placed after 5 p.m. will be ready for pickup the following day by 12:00 p.m.

Orders placed on Sunday will be processed Monday morning and be ready by 12:00 p.m.

If you need to make special arrangements for your order, please call us at 281-665-7435.

RETURNS / EXCHANGES - please read carefully

Our return policy is for EXCHANGE or STORE CREDIT only, we do not issue refunds.

In order to be eligible for an exchange all items must be:

  • Received at our store within 10 days of original delivery to customer (the date marked "Delivered" by the shipping company).
  • Unworn and undamaged. Ya Ya Club is not responsible for shipping damage. We recommend insuring shipments and gathering tracking information.
  • Unwashed
  • Have original tags attached
  • Include a copy of your invoice
  • Please do not include items that were not previously requested, a new request must be submitted for additional items


Exchanges can be made at the following address:

Ya Ya Club Clothing Company Returns
123 FM 1463, Katy, TX 77494

*Merchandise marked 'FINAL SALE' on invoice is not eligible for exchange*


*Ya Ya Club is not responsible for lost or stolen items during shipping. We recommend insuring shipments and gathering tracking information.


GIFT CARDS

Gift cards are only valid at our physical location and cannot be used online.

For any other customer service needs, you can contact us via:

Email: orderyayaclub@gmail.com

If you need further information or clarification of our services, please refer to our Terms of Services

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