Frequently Asked Questions

If I live near the brick-n-mortar Ya Ya Club can I pick up or return my order there?

Yes you may! We are now offering in-store pickup for items purchased from the website. Note that these items still adhere to all other rules and restrictions applicable to our online merchandise as outlined in our Terms of Service and Return Policy. Purchases made in-store may NOT be returned online. In-store purchases must be returned in-store.

If I see something I like at the store in Beaumont, can I buy online (or vice versa)?

No guarantees. The two stores have separate inventories. They MAY or MAY NOT carry similar styles. If you see something you simply must have, snatch it up!

How do I return merchandise?

First, please check our Return Policy to make sure your purchase meets our requirements. If so, follow the instructions provided with your confirmation email. If you need further assistance, Contact Us and be sure to detail your question and include your Order Number for us.

Well alrighty then. How can I find my Order Number?

Your Order Number is included in your confirmation email. If you have a customer account with us, you may also log into your account here and view all your orders and their associated Order Numbers.